A key first step in any company improvement initiative is to benchmark performances — and the NGM Study provides these benchmarks. More than 3,600 U.S. manufacturers of all sizes, representing virtually every industry, responded to the 2009, 2011, and 2013 national research efforts — establishing a “scorecard” for U.S. manufacturers in these six strategies:
- Customer-focused innovation: Develop, make, and market new products and services that meet customers’ needs at a pace faster than the competition.
- Engaged people/human capital acquisition, development, and retention: Secure a competitive performance advantage by having superior systems in place to recruit, hire, develop, and retain talent.
- Superior processes/improvement focus: Record annual productivity and quality gains that exceed the competition through a companywide commitment to continuous improvement.
- Supply-chain management and collaboration: Develop and manage supply chains and partnerships that provide flexibility, response time, and delivery performance that exceed the competition.
- Sustainability: Design and implement waste and energy-use reductions at a level that provides superior cost performance and recognizable customer value.
- Global engagement: Secure business advantages by having people, partnerships, and systems in place capable of engaging global markets and talents better than the competition.
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The NGM Study was conducted by the Manufacturing Performance Institute (MPI) with the American Small Manufacturers Coalition (ASMC), an association of manufacturing extension centers that work to improve the innovation and productivity of America’s manufacturing community. One ASMC program of primary focus is the National Institute of Standards and Technology (NIST) Manufacturing Extension Partnership (MEP) program. MPI, ASMC, and MEPs across the country promoted the NGM Study.
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